Delivery & Return | Crafty Canvas
DELIVERY & RETURN

Simple, Clear & Hassle-Free

We want your Crafty Canvas experience to be as lovely as the handmade pieces we create for you.

DELIVERY INFORMATION

Getting Your Order to You

We carefully prepare every order before sending it on its way to you.

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INSIDE DHAKA

Dhaka Delivery

৳70

Delivery within Dhaka is usually completed within 3 days.

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OUTSIDE DHAKA

Nationwide Delivery

৳120

Delivery outside Dhaka is usually completed within 5 days.

Ordering something customized?

Customized orders may require additional preparation time depending on the design and requirements.

Delivery Time

Dhaka: up to 3 days
Outside Dhaka: up to 5 days

Cash on Delivery

Yes, Cash on Delivery is available for your convenience.

Made With Care

Every piece is carefully checked before it leaves our hands.

EXCHANGE POLICY

Our Exchange Policy

We want you to be happy with your purchase. Please review the following conditions before requesting a return or exchange.

EXCHANGE

Exchange Available

Regular products may be exchanged according to our exchange conditions. Customized products are not eligible for exchange.

HANDMADE

Quality & Care

Every product is carefully checked and packed before dispatch to ensure it reaches you safely.

IMPORTANT FOR CUSTOM ORDERS

Custom Orders — Made Especially for You

A 50% advance payment is required to start a customized order. Delivery time will be discussed and finalized with the customer based on the design and preparation requirements.

50% Advance Required to start your custom order.
Delivery Time Negotiable with the customer.
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VERY IMPORTANT

Please Record an Unboxing Video

An unboxing video is required for claims regarding damaged, missing or incorrect items.

1 Start recording before opening the package.
2 Make sure the package and product are clearly visible.
3 Keep the video continuous while opening the package.
BEFORE REQUESTING A RETURN

A Few Things to Remember

Exchange is available for eligible regular products; customized products are excluded.
Customized orders require a 50% advance payment before work begins.
Custom delivery time is negotiable with the customer.
Customized products are not eligible for return or exchange.

Need Help With Your Order?

If you have any questions about delivery, exchange, customization or your order, we're here to help.