FREQUENTLY ASKED QUESTIONS
How Can We Help?
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Find quick answers about ordering, delivery, customization, payment and exchange at Crafty Canvas.
GOOD TO KNOW
Frequently Asked Questions
Tap any question below to see the answer.
01 How can I place an order? +
You can place your order via our
website, Facebook Messenger, or WhatsApp.
02 Do you offer Cash on Delivery? +
Yes. Cash on Delivery is available.
03 What is the delivery charge? +
Inside Dhaka: ৳70.
Outside Dhaka: ৳120.
Outside Dhaka: ৳120.
04 How long does delivery take? +
Inside Dhaka: 2–3 days.
Outside Dhaka: 3–5 days.
Customized orders: delivery time may vary depending on the customization.
Outside Dhaka: 3–5 days.
Customized orders: delivery time may vary depending on the customization.
05 Can I customize a product? +
Yes. Customization is available.
You can discuss your preferred design, colour,
size and other requirements with us.
06 Is advance payment required for custom orders? +
Yes. A 50% advance payment is required
only for customized orders before we start working
on your custom piece.
07 Can I return or exchange a customized product? +
No. Customized products are made specifically
according to your requirements and are
not eligible for return or exchange.
08 Can I exchange a regular product? +
No. Regular products are not exchangeable
under our current policy.
09 Is an unboxing video required? +
Yes. Please record a clear unboxing video
when opening your package. This is required for
damaged or incorrect product claims.
10 What if my product arrives damaged or incorrect? +
If your product arrives damaged or incorrect,
it is exchangeable.
Please contact us with the required details
and your unboxing video.
11 Can I choose my preferred colour and size? +
Yes. You can choose your
preferred colour and size
when placing your order.
12 How can I contact Crafty Canvas? +
You can contact us via our
website, Facebook Messenger, or WhatsApp.
Delivery
Dhaka ৳70 · Outside Dhaka ৳120
Customization
Available with 50% advance payment
Unboxing Video
Required for damaged or incorrect claims
Still Have a Question?
We'd be happy to help you with your order, customization or any other question.