Return & Refund Policy

At Crafty Canvas, every handmade product is created with care and attention to detail. Please read our Return & Refund Policy before placing your order to ensure a smooth shopping experience.

📦 Return Eligibility

Returns are accepted only for damaged, defective, or incorrect items.
Please notify us within 48 hours of receiving your order.
The product must be unused and in its original packaging.

🎨 Custom Orders

Custom-made and personalized products are non-returnable and non-refundable.
Mind changes are not accepted after order confirmation.
After confirmation, color or size changes may be possible only after discussion and production status review.
If production has already started, changes may not be possible.

💰 Refund Policy

Approved refunds are processed after product inspection.
Refunds are issued through the original payment method whenever possible.
Shipping charges are generally non-refundable unless the mistake was ours.

🔄 Exchange Policy

Exchanges are available only for damaged, defective, or incorrect products.
Exchange requests must be submitted within 48 hours of delivery.
Replacement depends on product availability.

❌ Non-Returnable Items

Customized hand-painted bangles.
Products damaged due to customer misuse.
Items returned without original packaging.
Sale, clearance, or promotional items unless defective.

⚠ Important Terms

Actual colors may vary slightly due to lighting and screen settings.
Minor handmade variations are part of the product's uniqueness and are not considered defects.
Please verify your size and shipping details before confirming your order.
Orders with incorrect addresses may incur additional shipping charges.

Need Assistance?

If you receive a damaged or incorrect item, please contact us with your order number, clear photos, and an unboxing video (if available). This helps us resolve your request as quickly as possible. We are committed to providing a fair solution while maintaining the quality and integrity of our handmade products.